Frequently Asked Questions (FAQ)

What is the web address to the portal?
How do I log in?
How do I request an account?
Can I access the MyEdZone from home?
Do I have to log out when I am done using the portal?
Does closing my portal window log me out?
After a period of inactivity why does my portal log me out?
What do I do if I forget my password?
Can I change my password?
I have a username and password but am unable to login, what can i do?
How do I navigate the portal?
What are those icons at the top of my portal tools and resources, and what do they do?
What am I agreeing to, when I click "ok" before entering the portal?
Why does MyEdZone and some of its resources require a username and password for access?
What are the system requirements for accessing the portal?
How do I add a channel?

What is the web address to the portal?

http://myedzone.com

How do I log in?

You can log in by accessing the portal homepage at http://myedzone.com and entering your username and password, provided by your district or organization, in the fields located at the top of the screen.

How do I request an account?

Please refer to the Registration page regarding information on requesting one or multiple MyEdZone accounts.

Can I access MyEdZone from home?

Yes! MyEdZone can be located and accessed at http://myedzone.com

Do I have to log out when I am done using the portal?

It is highly recommended that users logout of the portal when they are done with their session. If by chance a user forgets to logout, they will be automatically logged out after 60 minutes of inactivity.

Does closing my portal window log me out?

Yes.

After a period of inactivity why does my portal log me out?

After 60 minutes of inactivity, users are logged out of the portal, this is to insure that your user information is kept secure in case you have step away from your terminal and have forgotten to logout.

What do I do if I forget my password?

If you forget your password, please email the portal administrator at the address listed below.

Can I change my password?

In order to change your password, email a request to the portal administrator at the address listed below.

I have a username and password but am unable to login, what can I do?

First check to make sure that you are entering your username and password correctly. Please note that usernames are not case sensitive, while passwords are.

Common mistakes when entering usernames and passwords include mistaking 0 for O, l for I or 1, or having your caps lock key engaged. If you are still unable to access the portal after trying these solutions, please contact your local administrator.

How do I navigate the portal?

The portal needs to be navigated using the navigation that is provided within the portal. Use of the "forward" and "back" buttons provided on most browsers will cause information to be displayed incorrectly.

What are those icons at the top of my portal tools and resources, and what do they do?


Each of the tools and resources in your portal include a set of controls icon, that content will be expanded to take up the full portal area; the minimize icon will hide that resource’s content; the detach icon will open the resource into its own browser window; and the remove icon will delete that tool from your portal layout.

What am I agreeing to, when I click "ok" on the pop-up window that appears when I log into the portal?

You are agreeing to the internet policies set forth by your school district or organization to which you belong. For more information please contact your local school district or organization.

Why does MyEdZone and some of its resources require a username and password for access?

Some resources located on the MyEdZone contain sensitive information that should only be accessed by registered users. Thus, for security reason we at MyEdZone like to make sure that all of our user are registered users.

What are the system requirements for accessing the portal?

The administrators of MyEdZone recommend using the latest version of your favorite browser, with Java enabled, on a high speed (cable, dsl, or a connection at your school).

Due to the fact that many links open in new windows we also recommend that pop-up blocking software be turned off while navigating the portal.

How do I add a channel?

To subscribe to a new channel, follow these directions:

  1. Click on the 'Preferences' link at the top right of your portal screen
  2. Select the tab where you want to place a new channel, then click 'New Channel' in the chosen spot
  3. Use the pull-down menu to choose the channel category you would like to select from, then click 'Go'
  4. Select the channel you want by name and click 'Add'
You have now subscribed to a new channel. Return to the tab where you placed the channel to use the new resource. You can repeat the steps listed above for each new channel you would like to add to your portal.

If you didn't find an answer to your question on this page, please email the MyEdZone Administrator using the "Contact Us" link below. Thanks!